Help Center

Installation and Setup

Installation

Line Seizure

Initial Setup - Phone Line

Initial Setup - Cellular

Replacing/Adding a Pendant or Wall Button

Billing and Subscription

Billing

How Do I Update My Credit Card

Why Do I Get A New Confirmation Email Each Month

Why Do I Get Two Emails When I Order

How Do I Purchase Extra Pendants or Wall Buttons

How Do I Cancel My Service

Subscription

How Do I Change My Subscription to Cellular

How Do I Change From Cellular Service To Phone Line Service

General Questions

General Questions

How Do I Update My Emergency Contact List

Is The System Water Resistant

What Type of Batteries Does the System Use

How Far Away From The Base Station Can I Be and Still Talk to the Operators

How Many Pendants Can Be Used

How Often Can I Press the Button

What Type of Dial Tone Is Needed

How Long Does It Take To Get a Response After the Button is Pressed

Will Help Be Sent if I'm Unable to Communicate or Hear the Operator

What Happens if My System is Accidentally Set Off

What Happens if the Electricity Goes Out

Cellular

Can the Cellular Accessory be Used with a Landline

What Network Does the Cellular Accessory Work On

Why Is there a Setup Fee for the Cellular Package

Returns

Warranty Information

Returns Policy